Bear Ice Cube Maker

We offer Standard worldwide shipping for all orders. Once your order has been processed and shipped, a secondary shipping confirmation email with the tracking number will be sent to your inbox. It is important to note some orders may require additional information from our shipping team in regards to addressing and/or payment confirmation. Please check your inbox for any follow-up emails after your order is placed, to ensure your request is processed.

Delivery Time= Processing Time + Shipping Time.Orders are processed and shipped within 3-7 business days, while engraved or custom orders need to be processed and shipped within 15-20 days.

Shipping Notice:Due to COVID-19, international deliveries may take longer than usual and certain delivery destinations might see further restrictions. Please contact us atinfo@onepear.co.nzfor the most up-to-date delivery estimates. Thank you very much for your understanding.

TRACKING:You'll receive an e-mail that confirms your order has been shipped and issues your shipment tracking number.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@onepear.co.nz. Please note that returns will need to be sent to the following address: 4/18 Bernard Street, Addington, Christchurch, 8024, New Zealand.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@onepear.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@onepear.co.nz.